Frequently Asked Questions — HVACCOMPETE

Question 1

How does HVACCOMPETE work for contractors?

Accepted Answer

HVACCOMPETE connects participating HVAC professionals with homeowners and businesses looking for heating, cooling, installation, repair, maintenance, and related HVAC services. Contractors can review available opportunities in their service area and choose which leads they are interested in pursuing.

Question 2

Is there a fee to join HVACCOMPETE?

Accepted Answer

Joining HVACCOMPETE can be free, with contractors paying only for the lead opportunities they choose to accept. There is no percentage taken from the value of a completed HVAC job. Any applicable lead pricing or optional membership features should be clearly displayed before a contractor accepts or purchases an opportunity.

Question 3

Am I required to purchase every lead I receive?

Accepted Answer

No. HVACCOMPETE is designed to give contractors control over the opportunities they pursue. You can review available project information and decide which leads make sense for your company, service area, schedule, and budget.

Question 4

How much do leads cost?

Accepted Answer

Lead pricing may vary based on factors such as: type of HVAC service requested, estimated project size, residential or commercial project, service location, urgency, market demand, and potential project value. The applicable price should be shown before you choose to accept a lead.

Question 5

Does HVACCOMPETE take a percentage of my completed jobs?

Accepted Answer

No. HVACCOMPETE does not need to take a percentage of the contractor's completed project price under the pay-per-lead model. The contractor controls their own pricing, estimates, services, equipment recommendations, warranties, and customer agreements.

Question 6

How many contractors receive the same homeowner lead?

Accepted Answer

HVACCOMPETE may limit the number of participating contractors who can accept an individual homeowner request. Keeping competition limited can give participating contractors a better opportunity to earn the customer's business while still allowing homeowners to compare options. The number of available contractor spots may vary by project or market.

Question 7

What information will I see before accepting a lead?

Accepted Answer

Available information may include: general service requested, ZIP Code or service area, property type, HVAC system type, repair/replacement/maintenance/installation request, project timeline, residential or commercial classification, and additional project details provided by the homeowner. Personal contact information may be provided after the contractor accepts the opportunity, depending on the HVACCOMPETE lead process.

Question 8

What are the requirements to join HVACCOMPETE?

Accepted Answer

Participating contractors are expected to maintain the licenses, insurance, registrations, and other credentials required by the state or jurisdiction where they perform HVAC services. HVACCOMPETE may request documentation such as: HVAC contractor license, general liability insurance, business information, service areas, contact information, and applicable registrations or certifications. Contractors are responsible for maintaining all credentials required to legally perform the services they offer.

Question 9

Do I need to be licensed and insured?

Accepted Answer

Yes, where licensing and insurance are required for the services being performed. Participating contractors are required to carry the licenses and insurance applicable in the state or jurisdiction where they provide services. Requirements can vary by location and type of work.

Question 10

Can I choose my service area?

Accepted Answer

Yes. Contractors should be able to identify the ZIP Codes, cities, counties, or geographic areas they serve. This helps HVACCOMPETE connect contractors with opportunities that are relevant to their business.

Question 11

Can I choose which HVAC services I want leads for?

Accepted Answer

Yes. Contractors can identify the types of HVAC services they provide, such as: A/C repair, heating repair, HVAC replacement, new installations, heat pumps, mini-splits, maintenance and tune-ups, ductwork, indoor air quality, thermostats and controls, commercial HVAC, emergency HVAC, and other specialty services. This helps reduce irrelevant lead opportunities.

Question 12

Can I set a budget for leads?

Accepted Answer

HVACCOMPETE can offer contractors the ability to control how much they spend on lead opportunities. Depending on the available account features, contractors may be able to manage their lead preferences, service areas, project categories, and spending limits.

Question 13

Am I guaranteed to win every job I accept?

Accepted Answer

No. Purchasing or accepting a lead gives you the opportunity to compete for the homeowner's business, but it does not guarantee that the homeowner will select your company. Contractors determine their own estimates, pricing, availability, equipment recommendations, and terms. The homeowner makes the final decision.

Question 14

Does HVACCOMPETE determine what I charge customers?

Accepted Answer

No. HVACCOMPETE does not set contractor pricing. Each participating HVAC company independently determines its own pricing, labor charges, equipment recommendations, warranties, financing options, service terms, and project scope.

Question 15

Who communicates with the homeowner?

Accepted Answer

Once an eligible lead is accepted and the appropriate contact information is made available, the participating contractor can communicate directly with the homeowner regarding the project. Contractors are responsible for providing their own estimates, scheduling, recommendations, contracts, and customer service.

Question 16

Does HVACCOMPETE perform HVAC work?

Accepted Answer

No. HVACCOMPETE is a marketplace that helps connect homeowners and businesses with independent HVAC professionals. The participating contractor performs the actual HVAC services and enters into any service agreement directly with the customer.

Question 17

Can commercial HVAC contractors join?

Accepted Answer

Yes. HVACCOMPETE can include contractors providing residential, commercial, and specialty HVAC services. Commercial contractors may indicate the types of properties, equipment, and geographic areas they service.

Question 18

Can I pause or change the types of leads I receive?

Accepted Answer

Where account controls are available, contractors should be able to update their service preferences, service areas, and lead settings as their business needs change. This can be especially helpful during busy seasons or when certain crews or services are unavailable.

Question 19

What happens if a lead has incorrect information?

Accepted Answer

HVACCOMPETE should provide contractors with a process for reporting lead-quality concerns, including inaccurate contact information, duplicate requests, incorrect service locations, or requests outside the contractor's selected criteria. Any credit or refund eligibility should be governed by the current HVACCOMPETE lead policy.

Question 20

Why should I join HVACCOMPETE?

Accepted Answer

HVACCOMPETE is designed to give HVAC professionals another way to find customers while keeping contractors in control of the opportunities they pursue. You choose the leads. You set your prices. You decide which jobs fit your business.

Frequently Asked Questions for HVAC Professionals

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